Online Tutoring FAQs

No, students who are registered in the program do not need an appointment to access tutoring sessions for homework help. Access tutors without an appointment by clicking the “Live Homework Help” section on the dashboard during program hours. Select the subject you need help with and get in the queue. A tutor will join you momentarily. (Be prepared to explain what you want to accomplish during your session.)

Students can join virtual sessions using a laptop (including Chromebook) or computer desktop. All modern operating systems within the last five years are supported. Other operating systems may work, provided they are able to browse the modern web. We recommend:

• Windows 10, 11 and higher
• MacOS 10.12 Sierra and higher
• Chrome OS
• Linux

Phones are not supported, and tablets are not recommended. For more information, check out this article from our virtual tutoring platform.

No, you cannot use your phone for tutoring sessions at this time. Neither Android or Apple mobile phones are supported and present a challenge to tutoring, resulting in a poor experience. For the best virtual tutoring experience, join from a computer or laptop with reliable internet connection.

For more information, check out this article from our virtual tutoring platform.

Due to limited capabilities, tablets are not recommended. Newer iPads can provide an acceptable experience for students; however, they may provide limited support (i.e., students would not be able to screen share, receive screen sharing) and Android tablets are incompatible.

For more information, check out this article from our virtual tutoring platform.

If your student is experiencing difficulties with the virtual session, please make sure that your student is set up for optimal performance. Make sure that your student is accessing their session with a laptop/desktop computer, up-to-date browser (Chrome is recommended) and has a stable internet connection. Experiencing other problems? Submit a help ticket:

1. Hover over your name at the top right of your dashboard. A drop-down menu will appear.
2. Click “Help” and complete the form. Please ensure you provide as many details as possible, such as the name of the student and the problem you are encountering.

For more information, check out this article from our virtual tutoring platform.

1. Hover over your name at the top right corner of your dashboard. A drop-down menu will appear.
2. Click “Help” and complete the form. Please ensure you provide as many details as possible, such as the name of the student and the problem you are encountering.

1. Visit dakotadreams.tutorwithpearl.com.
2. Under the “Login” button, click “Forgot My Password.”
3. Enter the email address for your account.
4. Click “Reset Your Password”.

1. Navigate to your profile by hovering over your name at the top right.
2. Click “Profile” to open the profile page.
3. Under the “Email Address” field, update with your new email address.
4. Click “Save”.

This online tutoring service is designed to serve as an all-encompassing academic / homework support for SD children between grades K-12. Those children experiencing the effects of diagnosed, or undiagnosed, dyslexia are welcomed to utilize these services for their intended benefit; however, parents or guardians should be aware that there is no specified instructional intent, instrument, or methodology constructed to be used as an adaption for any specific learning disability.

This online tutoring service is designed to serve as an all-encompassing academic / homework support for SD children between grades K-12. Children who are English language learners are welcomed to utilize these services for its intended benefit; however, parents or guardians should be aware that there is no specified instructional intent, instrument, or methodology for English language learners.

1. The Dakota Dreams Online Tutoring program supports students in English, math, science or social studies.
2. If you don’t see the subject you need help with, it means that there are no instructors currently working who can help with that subject area for your grade level. You can schedule a session ahead of time to ensure availability.

Yes, tutoring sessions may be scheduled on the Dakota Dreams online tutoring platform.

1. Click the “Booking” tab on the left side of the online tutoring platform dashboard.
2. Using the form fields at the top of the page, select your student’s subject and grade level. A list of available tutors will appear at the bottom.
3. Select an instructor to see their availability. Then, find a time that works, and click “submit request.”
4. When the instructor accepts your request, the appointment will appear on your calendar on the dashboard.

1. Before the session starts, login to the parent or student account at dakotadreams.tutorwithpearl.com.
2.  Under “Upcoming Sessions” you will see a green “Join” button up to 15 minutes before the session start time.
3. Click the button to enter the “Waiting Room” of your virtual session. When the instructor also arrives, you will enter the virtual classroom and meet your instructor.

If you are seeing a different time than what you scheduled, please check that your time zone is set correctly:

1. 1. Navigate to your profile by hovering over your name at the top right corner of the screen.
   2. Click “Profile” to open the profile page.
   3. Search for the “Time Zone” field.
   4. If you see that it is not set to your time zone, update to the correct time zone.
   5. After you’re done, click “Save”.

You will receive the following email notifications about your session:

1. 1. A notification that your requested session was accepted by the tutor.
   2.  A 24-hour reminder before your session is schedule to take place.
   3. A 1-hour reminder before your session is schedule to take place.

If you want text notifications, please visit your profile by hovering over your name at the top right corner of the screen and adding your phone number to your account.

If you need to cancel or reschedule a session, please message your instructor to arrange an alternative session.

Tutors will not wait any longer than 10 minutes for students to join a scheduled tutoring session.